Assoc Customer Interaction Team

Phoenix, AZ | 3 Months

Post Date: 11/17/2017 Job ID: 16794 Industry: Other

Qualifications:
• High school diploma or equivalent is required. • Requires 1 year of Call Center experience

Responsibilities:
• Handles inquiries and calls from external and internal customers on daily basis. • Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis. • Updates/changes basic customer account information on a daily basis. • Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis. • Handles customer billing and invoicing inquiries on a daily basis. • Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis. • Resolves open inquiries within the established timeframes through decision-making and coordination with other departments. • Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department. • Backs up department team members as needed. • Performs other duties as assigned.

Comments/Special Instructions
We are temporarily being housed at the address on this request. In February we will be re-locating to our permanent building on the corner of Kyrene and Elliot in Tempe.


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