Field Support Rep
San Jose, CA | 3 Months
Ability to use and troubleshoot mailroom equipment. Good organizational skills. Good communications and customer service skills.
Supports the daily operations of one or more Managed Service locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region’s Managed Service logs and reports, services during implementation and fills in for absences and vacations throughout the client locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. The territory may include: San Jose, Santa Clara, Campbell, Mountain View, Sunnyvale, Cupertino, Santa Clara, Milpitas. JOB DUTIES AND RESPONSIBILITIES • Assists new Managed Service site implementation. • Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures. • Assists in the training of new and existing employees. • Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor. • Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor. • Orders paper, toner and other supplies as directed by Site Manager or Supervisor. In the absence of onsite personnel, may perform any of, but is not limited to the following duties: • Processes all incoming and outgoing mail. • Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations. • Filing and labeling of documents and other materials for storage and retrieval. • Shipping and Receiving, including the movement of boxes and or equipment. • Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite. • Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc. • Performs basic troubleshooting on all equipment used within the client Center. • Assists in the coordinating of work assignments to meet specific deadlines and service deliverables. • Manage all aspects of the client Center in the absence of the Site Manager or Supervisor. • Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call. • Performs Front Desk Receptionist duties. • Performs other duties as required.
client has multiple clients and customer locations all around the South Bay area. The cities where coverage is needed include: San Jose, Santa Clara, Campbell, Mountain View, Sunnyvale, Cupertino, Santa Clara and Milpitas. Initial interviews will take place at the client Office at 2290 N. 1st Street #100 San Jose, CA 95131 each Thursday from 9:00am-12:00pm. Multiple client hiring managers will be present to speak with candidates and discuss of the needs of their clients. The candidates WILL NOT be working at this location if an offer is extended. They will be placed at a client site where their skills best match the need of the client.