IS Site Support Technician

San Antonio, TX | 12 Months

Post Date: 09/29/2017 Job ID: 551263 Industry: Manufacturing

Job Description    

 

    • Previous experience supporting a large corporate, manufacturing environment is preferred.
    • Experience supporting and troubleshooting Business and Mission Critical applications is preferred.
    • Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
    • In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory Policy and Security management, Linux/UNIX, MS Office suite, Outlook, ITEL Base Management Tool and other standard office environment applications is required.
    • Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software.
    • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
    • Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices.
    • Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restore
    • Working knowledge/experience of PC imaging tools (SCCM), network diagnosis tools and remote control tools.
    • Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred.
    • Knowledge of Cisco Voice over IP hardware/software/server operation/configuration is preferred.
    • A+ and Lenovo/HP PC repair certifications are preferred.
    • SQL Server database administration (backups, security, monitoring, etc.) knowledge is a plus.
    • Strong Project Management skills a plus. 
    • MCSE and other certifications a plus.

Requirements:

Position Requirements:

    • SHIFT ROTATION IS VERY IMPORTANT – THEY NEED TO BE ABLE TO COVER DIFFERENT SHIFTS – 1st, 2nd and 3rd.
    • MUST HAVE HANDS ON TROUBLESHOOTING DESKTOP SUPPORT SKILLS
    • MUST BE ABLE TO CONFIGURE AND DEPLOY NETWORK SWITCHES
    • MUST BE ABLE TO TROUBLESHOOT A SERVER

THIS IS A ROTATING SHIFT.  SHIFT ROTATES MONTHLY.

-- 5AM - 1:45PM; 1st shift
-- 1PM - 9:45PM; 2nd shift
-- 9PM - 545AM; 3rd shift

Other important skills:

    • Cisco Networking
    • Ethernet Networking
    • Microsoft Windows 7 Technical Skills
    • Technical Support - IT/Network
    • Technical Support Processes
    • Windows 2012 Server Administration
    • Windows 2012 Server Installation
    • Windows 2010 Technical Skills - site migrating to Win10 later this year.

Reason for contingent headcount

Toyota current has a need for a resource to be responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.

What are the key objectives for this resource (project summary)?

    • Support workload typically 70% end-user HW/SW, 30% infrastructure
    • MANAGER IS LOOKING FOR CANDIDATES WITH MINIMUM OF CCNA CERT AND EXPERIENCE IN A MANUFACTURING ENVIRONMENT.

 

    • Strong troubleshooting capabilities are required.
    • Candidate will be required to setup, configure, troubleshooting of desktop and laptop (Lenovo, Panasonic), mobile devices (smartphones-tablets) printers and plotters.
    • Responsible for on-going support of Windows operating systems and Windows applications (example:  Outlook, Excel, Word, Power point, MS Project)
    • Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
    • Requires experience with working directly with customers and development and support of projects.
    • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.
    • Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.
    • Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.
    • Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.
    • Ability to provide issue resolution off-hours as needed, both onsite & remotely
    • Provide detailed, clear daily and weekly status & timely problem reports.
    • Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests.
    • Manage and prioritize Incident and Request tickets.
    • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
    • Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit.
    • Experience using the remote-control features of Microsoft’s SCCM a plus.
    • Candidate must have good communication skills.
    • Rotating shifts -  Schedule based on work time schedule changes, may require working 45-50 hours/week. Ability to lift 50 lbs.
    • Ability to work flexible hours and overtime
    • Availability to provide 24x7 on-call coverage.
    • Ability to climb ladders and staircases to access IT equipment.
    • Must be able to support end-user equipment and infrastructure distributed in a 2.6M sq. ft. facility.

What specific departments within Toyota will this resource interact with? 
IS local and regional groups and all Business / Professional groups at TMMTX site

How long is this project (please be specific)?
12 Months - This is a long term on-going assignment. 

THIS IS A ROTATING SHIFT.  SHIFT ROTATES MONTHLY.

    • 5AM - 1:45PM; 1st shift
    • 1PM - 9:45PM; 2nd shift
    • 9PM - 545AM; 3rd shift
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