Sales Associate

Franklin, TN | 4 Months

Post Date: 08/09/2017 Job ID: 7221611 Industry: Healthcare

Description/Comment:

Job Responsibilities:
· Acquisition of new members via inbound and outbound calls.
· Assessing customer needs for products and services using insightful,
probing questions and demonstrating superior listening skills
· Servicing of existing members and inquiries related to utilization of their
product, benefits, etc.
· Cross selling ancillary products as well as any other applicable products to
existing members.
· Retention of existing members.
· Maintaining knowledge levels with respect to CMS and states regulations
· Ability to multitask, and effectively use computer while interacting with
prospects and members via phone
· Ensuring that the relevant information is captured in Customer Relationship
Management system (CRM)
Accountabilities:
· Meeting sales goals, conversion rates, and cross sell rates for acquisition of
new members as outlined in the annual performance plan.
· Contacting prospective members within the time limit outlined in the
annual performance plan.
· Achieving the member retention rate as outlined in the annual
performance plan.
· Highest levels of member satisfaction as measured by various member
surveys and member retention rate.
· Expert level understanding of products, services, and processes offered by
the company
· Ability to pass, on the annual basis:
o American Health Insurance Plans (AHIP)
o Continued Education (CE’s)
o Product Certification
o Required Security and Compliance
o Client/Carrier Certifications
o Any required CMS Certifications

 


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