Senior Customer Service Representative

Omaha, NE | 6 months contract

Post Date: 11/17/2017 Job ID: 7861331 Industry: Healthcare


As a Customer Care Representative at Client, you'll work with our members and providers by creating disability and leave of absence claims, fielding questions and solving their problems according to the rules of their contract. You'll access information from a variety of computerized systems and reference materials. You'll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members.

We require: A strong customer service focus, with 1 or more years of experience in a call center or retail environment strongly preferred Candidates who are fluent in both English and Spanish are highly preferred. An understanding of medical terminology a plus Insurance experience is a plus Experience in a production environment Good computer skills with Windows experience Effective verbal and written communication skills Some college preferred Detail oriented A positive, helpful attitude Teamwork and cooperation

Successful candidates MUST: Be flexible to work overtime Pass a mandatory drug screen Pass a comprehensive background check including verification of your employment and criminal record Be at least 18 years old Shifts for this position will be a rotating 8 hr. shift between 7:00 AM and 7:00 PM CST, Monday through Friday. Candidate must be flexible with schedules. Future business needs may require availability on weekends and/or evenings. Training for this position will be an 8-hour shift, Monday through Friday between 7:00 AM and 7:00 PM for 5 weeks. You must attend every day of training with no absences. You'll have service expectations and goals and will be monitored for efficiency, accuracy and customer satisfaction.

As a leading provider of health care and related group benefits, Client's goal is to give customers more information, more choice, more control over what affects them most: their health and well-being. To succeed, we need talented, dedicated, diverse people who are passionate about wanting to make a meaningful difference. People who at the end of the day can say, "I made this happen. I helped someone today. I feel proud."


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