Specialist

Louisville, KY | 5 Months

Post Date: 08/01/2017 Job ID: HUM0004627 Industry: Healthcare

Key position details:
1)  Contractors will be agent support.  They will be taking inbound calls from licensed insurance agents.

2)  MUST be able to work a flex shift between 8:00 a.m. and 9:00 p.m. EST

3)  This position is in the "clock tower" at 123 E. Main St. 

4)  Contractor will take 35-45 calls per day - Really skilled agents take up to 85 calls per day.

5)  Environment:  Each contractor will have their own cube, computer etc.  There are production leads dispersed around the floor to assist agents during calls. 

Position goes through Dec. 29th but could be longer.



FULL JOB DESCRIPTION:
Humana Market Point Unit

Humana is seeking a phone specialist who will address and resolve agent and partner concerns.  If necessary, report your findings to the appropriate business areas to drive process and product enhancements.  If you enjoy a fast paced environment with friendly staff, this may be for you!

Via Inbound calls, Specialists will:

•Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines
•Collect, analyze and interpret trend information to address and resolve pre-enrollment inquiries and other Agent needs
•Build Humana’s brand image with agents and brokers by providing effective and efficient service

Role Essentials
•Comprehensive knowledge of customer service standards
•Multi-tasking skills (i.e. typing while on the phone with an agent)
•Fluent typing skills a must
•Ability to stay on task in a busy call center environment
•Must maintain a high level of emotional intelligence at all times
•Capacity to be punctual and reliable in role
•Minimum of High School Diploma

 


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