Associate Project Manager, Managed Services

North Canton, OH 44720

Posted: 11/19/18 Employment Type: 12 Months Industry: Other Job Number: DBDJP00001003

As an Associate Project Manager, with Diebold Nixdorf, you will be responsible for the delivery of Managed Services to Managed Services Customers across all time zones. You will be responsible for the customer satisfaction during the implementation phase and for a seamless transition of the customer from the Project Management to the Managed Services Operation Center and Service Delivery team.

Some essential functions of this position include:
Facilitate the success of Managed Services implementations by working closely with all levels of associates and teams, and is the focal point for project problem resolution and escalation
Responsible for creating and maintaining project plans, communicating with customers, customer's vendors as needed, sales team and the team assigned to the project, reporting project status, tracking product orders, escalating management issues, participating and conducting in customer meetings/conference calls
Support the Managed Services Program Manager to create and maintain up-to-date processes and procedures, ensuring that they meet best business practices
Communicate with Managed Services Program Manager on the status and critical success factors of assigned projects
Creating, maintaining, and distributing project plans and task lists and tracking the delivery of tasks assigned to project team members
Interfacing on a regular basis with customers, project teams, and sales team
Deal with adversity and communicate challenging situations in a positive and productive manner, both with peers and internal organizations
Manage varying degrees of priorities and demands both internal and customer driven
Promote an environment that encourages and enables operational best practices
Lead the Customer turn over call and ensure a seamless transition to the Managed Services Operation Center team
Lead, document and distribute results of the lessons learned sessions after the completion of each project
Qualifications
An Associate's or Bachelor's Degree
2 years experience in Project Management
PMI Certified Project Management Professional (PMP) a plus
Knowledge & ability to apply best practices principles in project management environment
Highly self-motivated individual with excellent leadership, mentoring, customer relationship, facilitation and interpersonal skills
Ability to deliver complex projects and deal with difficult situations
Ability to work in a priority changing environment
Experience in high volume transaction processing environments helpful
Good oral and written communicator with strong presentation skills
Must be detail oriented and organized
Team player
Good knowledge of Microsoft Project, Word, Excel, PowerPoint Visio, Adobe Acrobat
Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

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