Customer Service Rep OH

North Canton, OH 44720 | 12 Months

Post Date: 06/23/18 Job ID: DBDJP00000847 Industry: Other

Respond to and assist customers who communicate via e-mail or telephone with service problems and requests 
Responsible for accurately relaying customer needs to appropriate field management and technical associates 
Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions 
Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding 
Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller 
Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls 
Perform quality audits as required 
Perform on-the-job training as required 
Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity 
Place after hours part orders 
Perform other functions as required for the successful operation of the organization 
HS Diploma/GED 
6 months or less 
Personal Computer, Windows Software 
Assignments require some investigation and some independent judgment


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