Customer Service Representative 2
Coraopolis, PA 15108 | 5 Months
Additional Job Details:
-Resolve assigned enrollment tasks; analyze and validate enrollment and eligibility records. - Research and make necessary outbound calls to members to gather information to resolve tasks. - Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure. - Maintains complete, accurate documentation of all worked enrollment tasks as well as all customer interactions -Maintain production levels and quality goals on assigned tasks - Perform other duties as required.