Employee Services - Junior
Newark, NJ 07102 | 6 months contract
Additional Job Details:
Education & Experience: • Bachelor Degree or equivalent work experience • At least 2 years of experience working in a customer service environment. Competencies: • Treats customers courteously • Ability to collaborate • Responds to customer requests in a timely manner • Elicits feedback from customers to monitor their satisfaction • Considers both short and long-term interests of the customer in making service decisions • Proactively identifies customer needs • Takes responsibility to resolve customer complaints • Takes business or personal risks to serve customers’ long-term interests • Creates strategies to help the organization serve customers more effectively • Detail oriented • Ability to follow policies and procedures Communications: • Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language. Listens attentively to views and issues of others. Selects appropriate methods of communication for each situation. Conveys and receives information effectively and builds positive working relationships. • Ability to communicate successfully with all levels of employees and management. • Excellent verbal and written skills Other Requirements: • Minimal travel may be required.
LOCATION: Newark. NJ