Employee Services - Junior

Newark, NJ 07102 | 6 months contract

Post Date: 06/23/18 Job ID: 8359245 Industry: Other

Additional Job Details:

Education & Experience: • Bachelor Degree or equivalent work experience • At least 2 years of experience working in a customer service environment. Competencies: • Treats customers courteously • Ability to collaborate • Responds to customer requests in a timely manner • Elicits feedback from customers to monitor their satisfaction • Considers both short and long-term interests of the customer in making service decisions • Proactively identifies customer needs • Takes responsibility to resolve customer complaints • Takes business or personal risks to serve customers’ long-term interests • Creates strategies to help the organization serve customers more effectively • Detail oriented • Ability to follow policies and procedures Communications: • Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language. Listens attentively to views and issues of others. Selects appropriate methods of communication for each situation. Conveys and receives information effectively and builds positive working relationships. • Ability to communicate successfully with all levels of employees and management. • Excellent verbal and written skills Other Requirements: • Minimal travel may be required.



Job Summary/Basic Function: The HR Employee Services Specialist is the first point of contact for all incoming inquires, issues, and work requests related to HR. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Processes requests, and updates systems while ensuring efficient delivery of outstanding customer service to all Team Members and compliance with Panasonic policy. Work streams include but are not limited to: HRIS, Payroll, Talent Acquisition, Talent Management, Employee Relations, Employee Activities, Employee Services, Employee Records, Mail Services, Compensation and Benefits, and Leave Administration. 80% - Employee Services
• Responds to employee questions, administrative procedures and practices via multiple channels (e.g., e-mail, phone, case management system). Educates customers of HR Services available to them and encourages self-service tools and other systems when appropriate. Escalates non-routine matters to appropriate individuals. 

• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system. 

• Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team. 

• Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected. 

• Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.


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