Print Support Specialist I

Tulsa, OK 74101 | 4 Months

Post Date: 05/21/18 Job ID: 17785 Industry: Other

Qualifications:
This site mainly requires: · Ordering supplies, · Placing service requests (which includes reaching out to techs from time to time to get ETAs), and · Keeping track of stats such as uptimes and number of requests that month. · Has a basic knowledge of Excel and Microsoft word · A dependable vehicle- The Travel would be in the Tulsa area - and a valid OK drivers license · Every day is filled with face to face customer service tasks so a people person would be preferred. •High School Diploma (or equivalent) with additional education preferred. •IT Help Desk Support experience (application & hardware support). •Technical Training & Certifications: HP Certifications. •Excellent customer service skills. •Good project management skills and ability to prioritize tasks. •Strong technical knowledge of network and site-specific printers, and company products. 

Responsibilities: 
This site mainly requires: · Ordering supplies, · Placing service requests (which includes reaching out to techs from time to time to get ETAs), and · Keeping track of stats such as uptimes and number of requests that month. · POSITION PROFILE: Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES: • Daily support of network and workstation printers. • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary. • Keeps the customer up to date on the progress of problem resolution. • Provides end users with detailed remote access knowledge and documents complete trouble shooting information. • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager. • Responsible for on-site hardware & consumables inventory. • Responsible for printer procurement as required by the customer. • Responsible for printer hot swap inventory. • Documents and reports all fleet meter reads. Maintains printer fleet tools/databases. 

Comments/Special Instructions 
Please note that a valid drivers license and reliable transportation are required for this assignment. 


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