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Admin, LMS Coordinator N01

Center Valley, PA 18034

Posted: 03/02/24 Employment Type: 12 Months Industry: Other Job Number: 3412

Job Description


  • Experience working within a regulated environment and with quality control documentation
  • Minimum 2 years of experience with administration/coordination of cloud-based Learning Management System (preferably SuccessFactors LMS)
  • Experienced user of Microsoft Office 365

o Data management and manipulation using Excel

  • Ability to work well remotely using MS Teams and other cloud-based collaboration tools
  • Strong problem-solving and analytical skills
  • Ability to accurately and effectively manage tasks and processes involving multiple people across business functions.
  • Detail oriented
  • Strong technological proficiencies
  • Excellent customer service and communication skills
  • Works well independently and in collaboration with others


  • Responsible for executing transactions within the LMS; including the set-up of user accounts, learning profiles, course assignments, and troubleshooting related issues to ensure that all training is accurately delivered to the target audience.
  • Responsible for managing content within the LMS; including the upload of document and SCORM content, the revision of content and troubleshooting content issues.
  • Track performance of administrative support within SharePoint based request management list in accordance with service delivery standards and expectations.
  • Facilitate end-user training of LMS application. Assist with creation and maintenance of training related documentation.
  • Assist employees and administrators with all LMS-related questions.
  • Track escalated end-user problems and provide timely status updates. Log all problems and solutions into cloud-based incident management system.
  • Administer reporting as required by various regulatory agencies and the organization to meet business needs.
  • Ensure all activity adheres to LMS best practices and governance.
  • Perform system audit and validation tasks.
  • Perform additional tasks as needed to support the Learning Technologies business.
  • Maintains a professional image and exhibits excellent customer relations to internal customer base and coworkers in accordance with our standards and Core Values.
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