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Automation Systems Tech, Service Advantage.Field Svcs Support

Cheraw, SC 29520

Posted: 02/19/25 Employment Type: 12 Months Industry: Other Job Number: 27798

Job Description

Dress Code: Casual, Jeans are fine. This is a production environment

Driving: No

 

JOB TITLE: ROBOT OPERATOR

The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner sold equipment at customer locations, generally within a specific geographic area. The Digital Automation Systems Operator will have the ability to operate Modular Control Systems, Partner Structure, Client systems, manage priorities and performance of automation systems in all daily activities. Demonstrates technical expertise and follows Partner agreed Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and system performance. The overall job function will be to maximize automation systems' operational output, and efficiency and provide expert support.

 

JOB DUTIES AND RESPONSIBILITIES

· Provides front-line operational support of client automation, robotic, workstation, and technology systems.

· Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures.

· Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products.

· Provides Partner level direct communications and interaction with client vendor partners.

· Support client's key performance indicators, achieve maximum system uptime and overall client satisfaction.

· Performs system software and updates per recommended client technical instruction

· Must possess technical skills to troubleshoot and operate client systems / Remediate issues to ensure high-level system performance

· Ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions.

· Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client's automation system.

· Demonstrates required digital competencies associated with assigned products and level assignments.

· Completes technical training on client systems as assigned.

· Reviews all technical information pertaining to supported systems and products.

· A positive influence/champion within the team/organization.

· Proactively seeks ways for process and operational excellence.

· Required to perform other duties related to Partner Support as assigned.

 

Provide active onsite robot operation and monitoring.

Support the day-to-day operations and service delivery for all robots including troubleshooting and repair, and shipping

Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements

Support engineering and operations with testing and performance management

This position will be onsite at a customer location

The operations and this role will work typical 1st or 2nd shifts and may include weekends

 

QUALIFICATIONS (Education, Experience, and Certifications)

· Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.

· Serves as a role model and always exhibits professional appearance and behavior.

· Experience and proficiency in the following areas:

· Automated systems and software-based controls.

· Electrical and electronic principles

 

Preferred Qualifications:

· Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electronics fields.

· Demonstrated ability to multi-task and prioritize many different projects and workloads.

· Ability to work independently.

· A degree of physical dexterity and must be able to stand for long periods of time.

· Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.

· Must be highly self-motivated, customer-centric, and focused to team success.

 

Experience with data-entry or customer service

Experience with project improvement methodologies

Experience with Slack and Google Meet

Experience supporting high uptime (24/7), high-reliability systems in customer facilities

 

KNOWLEDGE, SKILLS AND ABILITIES

· Requires excellent working knowledge of electro-mechanical devices, automation systems, and technology applications.

· Requires expert knowledge of assigned client automation systems.

· Skilled methodical approach to resolving problems.

· Possesses strong interpersonal and verbal communication skills.

· Excellent customer service skills including the ability to follow up to ensure closure of issues.

· Skilled ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications.

 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

· Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.

· Variable shifts may also be required to meet Partners' needs as encountered/defined, overtime and/or weekend support may be required.

· Requires regular use of a laptop, software, and client test equipment.

· May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to support the client automation system.

· Overnight Travel may be required to attend, or in some cases provide, training for vendor-specific equipment and devices.

 

  • Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields. •Serves as a role model and always exhibits professional appearance and behavior, under the most difficult situations. •Experience and proficiency in the following areas: •Automated systems and software-based controls. •Electrical and electronic principles. •Technical skills including familiarity with Linux, Java, XML, SQL, and database administration. •Blueprint and electrical schematics interpretation •Knowledge of CMMS (Computerized Maintenance Management System) programs. •Preventative maintenance procedures. •Industrial PC literacy. Preferred Qualifications: •Degree from a vocational school or college with a focus in the Robotics, Mechanical, or Electronics fields. •Demonstrated ability to multi-task and prioritize many different projects and workloads. •Ability to work independently. •A high degree of physical dexterity. •Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors. •Must be highly self-motivated and customer-centric. KNOWLEDGE, SKILLS, AND ABILITIES •Requires excellent working knowledge of electro-mechanical devices and electronics. •Requires expert knowledge of assigned equipment. •Skilled methodical approach to problem resolution. •Possesses strong interpersonal and verbal communication skills. •Excellent customer service skills to include feedback ensuring high customer satisfaction. •Skilled ability to read and comprehend written technical information in the form of service manuals, parts catalogs, and technical publications WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS •Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise. •Physical requirements: Must be comfortable working occasionally in limited space areas. Physically dexterity, able to be agile. Working in areas with robotic corridors and narrow walkways. •Variable shifts may be required to meet Partners’ needs as encountered/defined, and overtime may be required. •Requires regular use of various hand and power tools. •May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. •Overnight Travel may be required to attend, or in some cases provide, training for vendor-specific equipment and devices.

Responsibilities:

The SA Digital Automation Technician works within a designated Service Advantage Partner location as a resident on-site Service Technician. Services and repairs a variety of Partner sold equipment at customer locations. The Digital Automation Technician will perform Robotic, Workstation, and Partner Structure preventative and break-fix maintenance while managing priorities on all daily activities. Demonstrates technical expertise and provides a full range of servicing and repair the following Partner agreed on Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and address them during planned downtime windows. The overall job function will be to perform as a front-line automation system support technician. •Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electro-mechanical, and robotics skills. •Demonstrates high level of proficiency in their area of expertise as well as taking on a lead /coordinator role as needed/directed. •Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems. •Performs automation system triage, addresses hardware failures, and resolves system issues. •Diagnosing problems using repair manuals, or parts catalogs as necessary; utilizing hand tools, power tools, hoists, and other equipment. •As a specialist, provides 2nd level technical support to other technicians. •Identify repair needs to eliminate ongoing and future failures. •Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement. •Responsible to achieve customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance. •Documents maintenance activities utilizing clients’ Maintenance Management System. •Performs preventive maintenance on customer automation systems, ensuring the safety, proper functionality, inspecting, cleaning, and repair. •Provides Partner level direct communications and interaction •Completes technical training on equipment as required. •Demonstrates required digital competencies associated with assigned products and level assignments. •Completes technical training on assigned automation systems •Reviews all technical information about supported products, including new and updated information as it becomes available. •Performs all safety procedures and follows established safety guidelines including lockout tag out •Required to perform other duties related to Partner Support as assigned

 

Start Time:

7:00 AM

End Time:

4:00 PM

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About Cheraw, SC

Discover exciting job opportunities in picturesque Cheraw, South Carolina! Nestled in the heart of the Palmetto State, Cheraw boasts a rich history, charming downtown area, and stunning natural beauty. With access to the serene Cheraw State Park, iconic Cheraw Historic District, and vibrant art scene at the Cheraw Arts Commission, this town offers a perfect blend of culture and outdoor adventure. Consider a career in Cheraw and immerse yourself in its Southern hospitality, delectable cuisine like shrimp and grits, and the nearby Darlington Raceway. Explore our job listings today and take the next step in your professional journey in this enchanting region!