Business Analyst

West Kingston, RI 02892

Posted: 06/24/19 Employment Type: 12 Months Industry: Other Job Number: 9222826


The Business Analyst position on the Content Team within Digital Customer Experience is responsible for: 
• Gathering, coordinating and validating business requirements across multiple business units and functional teams including content owners, website owners, UX/design, development, editorial, and publishing to improve the web experience 
• Working with stakeholders to obtain signoff and communicate updates throughout the delivery process 
• Assisting in analysis of customer voice feedback and capturing inputs 
• Preparing related documentation including guidelines for usage of the content model, content mapping, deployment kits and localization rules 
• Helping to define, establish and enforce new processes, principles and KPIs globally 
• Using reporting dashboards to audit country adherence to the rules and propose / validate new requirements as needed 
• Improving team efficiency and interdepartmental communication with meeting facilitation and project documentation 
• Identifying opportunities to improve requirements and process 

Qualified candidates must possess: 
o A 4-year degree, in Business / Marketing, MIS, or related fields preferred 
o 2-5 years of experience as a Business Analyst / Project Manager 
o Excellent verbal and written communication skills up and down all levels in the chain of command 
o Ability to work in a fast-paced, constantly-evolving environment, and learn quickly 
o Demonstrated problem solving, analytical and time management skills from previous experiences 
o Ability to present findings and make recommendations to stakeholders 
o Strong organizational skills, ability to effectively prioritize work, meet deadlines and work on multiple tasks independently 
o Intermediate level proficiency with Microsoft products (Word, Excel, PowerPoint, Visio and Project) 
o Ability to commute to West Kingston, RI office 

Additional Information: 
• Knowledge of Agile / Project Manager (PMP) a plus 
• This is a non-travel position; however, candidate will work with global teams and stakeholders

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