Start Time: 8:00 AM - 5:00 PM

Position Description

Role & Responsibilities

-Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.

-Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.

-Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.

-Manage, Maintain and coordinate software assets for existing approved software.

-Respond to requests for technical assistance via phone, chat or email for Software assets.

-Assist in facilitating software requests for existing approved software.

-Research questions using available information resources.

-Advise user on appropriate action.

-Follow Information Technology process, standard, governance and procedures.

-Follow up with customers and users to ensure complete resolution of issues.

-Identify and escalate situations requiring urgent attention.

-Track and route problems and requests and document resolutions.

-Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements

-General knowledge of the organization's policies and procedures

-General knowledge of software licensing and asset management methodologies and tools

-Knowledge of technology asset life cycle management processes

-Ability to maintain accurate documentation and records.

-Demonstrated ability to work collaboratively in teams and across organizations

-Demonstrated ability to balance, prioritize and organize multiple tasks

-1-2 years of experience in project coordination

-Experience with ServiceNow

-Experience with Google Suite

Skills

- Familiar with IT ticketing, service desk, and asset management systems

- Working knowledge of fundamental operations of relevant software,

- applications and collaboration tools such as Google and Microsoft suite.

- Related experience and training in troubleshooting and providing customer support

- Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)

- Knowledge and experience of customer service practices, including communication skills.

- Ability to work independently and maintain levels of productivity

- Being detail-oriented and capable of delivering a high level of accuracy

- Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources

- Familiar with a variety of IT concepts, practices, and procedures

 At this time position will be fully onsite but could change to hybrid.