What schedule is the candidate required to work: Wednesday-Friday 6:30am to 6:30pm with one Saturday per month same hours. The position is onsite in Richmond.
Are any certification required: Cisco Certifications preferred not required, NOKIA Certifications preferred not required
Top 3 Required Skills
1. MUST have data network monitoring experience
2. Familiarity with technical monitoring with network monitoring tools in a network operations center
3. Must have experience with Telecommunications Transport Infrastructure
4. Understanding/Working Knowledge of IP Networks
What soft skill requirements do you have (team fit and personality requirements)?
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
High Level Project Overview/Requirements:
An Enterprise Operations Center (EOC) Analyst plays a critical role in ensuring the seamless functioning of an organization's network systems and IT infrastructure. They act as the first line of defense, monitoring systems and responding to incidents to minimize disruption and maintain optimal performance.
Key Responsibilities
• Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
• Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
• Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
• Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
• Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
• Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.
Required skills and qualifications
• Strong technical aptitude and understanding of IT networking and telecommunications.
• Experience working in a Network Operations Center or Security Operations Center environment.
• Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, multi-task effectively, and work well under pressure.
• Proficiency in using ticketing systems and monitoring tools is essential.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
Required Years of Experience:
• Minimum of 5+ years' experience
Education:
• Minimum of High School Diploma or Equivalency
• Two-year technical degree desired. Not required but preferred.
Are there any specific companies/industries you’d like to see in the candidate’s experience?
• Prior experience in a regulated industry
• Prior experience with utilities would be preferred
Preferred Interview Process Overview (High level):
• Teams – Camera On
