QUALIFICATIONS (Education, Experience and Certifications) Typically Required: - Requires high school diploma or equivalent. - Requires minimum of 3 years of related experience; 5 years is preferred. KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good organizational skills and ability to prioritize - Ability to use, calibrate and troubleshoot office and complex technical equipment, WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level - Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information - Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Occasionally lifting up to 70 lbs. (cases of paper, etc.) - Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

First responder to service Client MFDs and printers in school district. Will be required to drive to various schools. Looking for a Self-starter, able to work unsupervised. Reliable and punctual. Able to lift 50 lbs. essential boxes of paper reams. Able to clear paper jams, computer skills for reporting. Able to communicated effectively and give power point presentations.

Responsibilities:

POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES - Follows Client Service Excellence performance requirements. - Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. - Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. - Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. - Achieves Time Productive statistics by meeting standards established by the facility. - Maintains all required reporting tools. - Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. - Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. - Produces “error-free/perfect work” by demonstrating the operational knowledge of the use of the duplication equipment used in the location. - Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. - Troubleshoots all hardware and software issues with equipment. - Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. - Presents professional appearance to clients by dressing in a professional attire according to company standards. - Presents a clean and organized working area. - Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. - Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. - Organizes a “job” by validating job name and number, reading instructions on the Job Request Form and organizing supplies. - Performs a full range of servicing and repair service procedures including diagnostics,

JOB TITLE: Technical Specialist.MS Ops Position Description Page 2 MARCH, 2012 installation, removal and retrofits on a core set of highly complex office products. - Demonstrates required digital competencies associated with assigned products and level assignments. - Performs troubleshooting and repairs or replaces equipment components as necessary. - Completes technical training on new equipment as assigned. - Performs other duties as assigned