Description
- Providing primary application support for CityWorks which is being used by a select group of general government departments.
- Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
- Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
- Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
- Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications.
- Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
- Data extracts from SQL based on user request and/or public request
- Experience with CityWorks configuration and support, Crystal reporting, and SQL queries
- Experience with SQL Server Management Studio (SSMS)
- Experience writing SQL queries to update or extract data from a SQL database
- Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
- Experience coordinating and conducting end-user training including preparing and updating training materials. As part of an implementation training rollout a plus.
- Experience with Microsoft Office Suite.
Ideal Candidate Profile
Candidates should have hands-on experience with Cityworks configuration and application support, SQL Server Management Studio (SSMS), SQL queries, and Crystal Reports. Must have experience in application testing, troubleshooting, system enhancements/upgrades, business analysis, project coordination, and end-user training, along with strong communication and Microsoft Office skills.
Days
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day
8
