MAJOR PURPOSE:
Works on a delivery team and supports systems and Infrastructure deployment
and/or maintenance by planning its work, coordinating with others to deliver
functionality on complex systems. This level works on medium complexity
infrastructure problems; applies technology to meet specific needs, focusing
on the most difficult tasks and works on complex/significant parts of a
system/sub-system or Infrastructure package and solves well-defined problems
with little guidance. Delivers complex Infrastructure use-cases. This role
relies on advanced-level knowledge and experience on up to two Infrastructure
technologies (collaboration, desktop, network, server, storage, etc.) and a
solid understanding of relevant components and systems; recognized as an
expert on a system(s) or Infrastructure package(s). Selection, planning, and
implementation of changes to a broad subset of the information technology
infrastructure; requires contacts with multiple functional and business
partners on tactical issues and some contact for planning issues. Works
independently; receives only occassional supervision from the Infrastructure
Manager, Scrum Master or other senior roles. May act as a work lead, providing
technical supervision to other analysts and support personnel.

MAJOR DUTIES: Description of the major duties performed in this job.

* Builds the work needed to implement features from the product backlog
(managed by the product owner); Determines the size of user stories.

* Creates and maintains automated test scripts and executes all other
testing-related tasks.

* Tests deliverables against a user story’s acceptance tests.

* Creates, maintains, and executes against product or service documentation.

* Works closely with other team members to ensure that features meet business
needs.

* Follows industry-standard agile Infrastructure design methodology for
development and documentation.

* Works collaboratively with infrastructure, security, software delivery
teams and other stakeholders.

* Mentors junior analysts in specific Infrastructure technologies such as
collaboration, desktop, network, server, storage, etc.


QUALIFICATIONS: Competencies, technical skills, formal education and relevant
work experience critical for successful individual performance of essential
functions.

Competencies and target level: The leadership level of the job determines
competencies in the Client Client Competency Model. Resources can be found in the
Talent Central Self Service Portal.

Technical Skills & Knowledge: Specialized skills, knowledge and abilities
needed to perform the essential functions of the job.

* Excellence in verbal and written communication forms with emphasis on
persuasive communication, tact and negotiation. (Has a good understanding
of the principles and can independently use the knowledge.)

* Understanding of relevant infrastructure components and operating systems
and the ability to troubleshoot in those environments. (Performs more
complex functions, understands principles, may teach others.)

* Ability to analyze, translate, and define business requirements into
technical solutions. (Has a good understanding of the principles and can
independently use the knowledge.)

* Analytical skills. (Performs more complex functions, understands
principles, may teach others.)

* Business knowledge, e.g., processes, relationships, etc. (Has a general
understanding of the principles and uses the knowledge with assistance.)


Education: Formal education or training required to perform the essential
functions of the job. Includes degrees, certifications, licenses and/or
registration requirements.

* Degree in an Engineering/Technology discipline or equivalent experience.
(University Degree (4 years or equivalent))

* Degree in an Information Technology discipline or equivalent experience.
(University Degree (4 years or equivalent))


Relevant work experiences: Type and amount of experience necessary to perform
the essential functions of the job. May include specific roles and/or an
understanding of a particular function, organization, industry or product line.

* Infrastructure exp in 1 or more components, i.e., communications,
private/public network, network access security, database and information
access security, middleware, computing hardware, operating system. (4 - 7
years)

* Previous experience in programming/software development/data analyst. (4 -
7 years)

* Experience working in an Agile Environment (1 - 3 years)