Description:
HOURS: 8am - 5pm
Must have a college degree
Pre Screen Questions
o What experience do you have with collections software (e.g., CRM, aging reports)?
o How do you prioritize your collection activities and manage multiple accounts?
o How would you handle a customer who explicitly refuses to pay?
o What is your level of experience with Issuing credits for returns, pricing, and shortages?
Position Summary
Administer collections for a range of large and complex accounts characterized by a significant transaction history, dispute history, availability of web portal information, and company profile.
· Use advanced spreadsheets and/or database programs to review, monitor, and coordinate large amounts of complex data to resolve customer disputes.
· Analyze accounts to identify and act on the need to discuss / call with customers to resolve disputes and discuss improvement concepts.
· Work with Customer Service Centers, multiple Client divisions, to address shipping and sends discrepancy notices, following disputes to satisfactory resolution.
· Issue credits for returns, pricing, and shortages.
· Provide information to approve or deny credit limits up to the policy guidelines.
· Reconciles AR accounts resolving discounts, pricing deductions, quantity disputes and various other deductions.
· Use web-based collections with any back up documentation needed to execute payment processing.
· Release orders for customers on credit check.
Qualifications
· Associates or Bachelor’s degree in Accounting, Business Administration, or a related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.
· Excellent written and verbal communication skills· Proficient with Microsoft applications (Excel, PowerPoint, Word, Access).
· Strong organizational skills with the ability to meet deadlines
· Strong analytical, mathematical, problem solving, and interpersonal skills
· Strong self-motivation, work ethic, and persuasion skills
