JOB DESCRIPTION
General Overview: At an entry level, serves as a liaison between technical staff and end-users of software application(s) to ensure functionality and efficient use of systems to support moderately complex business processes. This position may specialize in a particular business process and the related enterprise application (such as OnBase, Autodesk, a data governance platform solution, etc.) or may be involved in the implementation of various applications to support multiple business processes. Formulates and defines information technology systems scope and objectives based on both user needs and an understanding of applicable business systems and industry requirements. Analyzes business processes and user needs, documents requirements and processes and translates into system requirement specifications. Assists in application upgrade/enhancement efforts and communicates changes. When specializing in a particular enterprise application, assists in developing related training materials, tests application for errors, writes documentation and trains end-users in the use of the application. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues. - Acts as the liaison between business departments and technical staff to enable technical solutions and governance to business needs, through development of new software or through purchase and configuration of software, or application of common data standards.
May assist in developing business cases for technical solutions and may participate in build vs. buy decisions on technology project teams. - Assists in the analysis of business operations to understand process strengths and weaknesses to determine opportunities to automate/improve processes and functions. - Documents business requirements to be used in developing technical and data governance solutions. Manages changes to system requirements from project initiation to final implementation to ensure that requirements have been met. - When specializing in a particular enterprise application, partners with technology staff and vendors as needed in software development, configuration, data management, and/or upgrade/enhancement efforts. Acts as project team member. - When specializing in a particular enterprise application such as a data governance platform solution or enterprise document repository, supports end-users of the application in areas such as: reviewing and auditing user access, assisting in designing training materials, training end-users, delivering reports in support of business operations, maintaining online system documentation, researching and correcting data managment errors and tracking system issues and resolutions. Performs testing to ensure proper operation of the system. May develop test plans and test cases. - May assist in the development and implementation of standardized procedures for business systems analysis, business process mapping and business requirements documentation. This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Minimum Qualifications: Four or more years of experience in developing and documenting business requirements and serving as a liaison between business partners and IT or Records departments. A degree(s) in library science, informatics, computer science, information systems or relevant field may be substituted per Client guidelines for certain years of experience. Knowledge, Skills and Abilities: Knowledge of business systems analysis and business process management techniques Knowledge of records, data, and information management Knowledge of project management techniques Knowledge of business processes in assigned area(s) Skill in facilitating small to medium groups of business users Skill in communicating between business groups and IT developers Skill in documenting and presenting information to a nontechnical audience Skill in verbal and written communication Skill in planning, scheduling and prioritizing work Skill in documenting moderately complex business problems/processes Intermediate skill in office productivity applications (such as email, word processing, spreadsheets, etc.) Ability to work as part of large project teams with multiple competing priorities Ability to balance competing high priority work demands Ability to meet deadlines under tight time constraints Work Environment: Work hours are spent in an office environment Physical Demands: Work involves constant finger/hand manipulation in using a keyboard and mouse
Work Days (i.e. Monday-Friday)
Monday-Friday
Work Hours (i.e. 8:00 AM - 5:00 PM)
8:00am -5:00PM
TECHNICAL SKILLS
Must Have
