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Responsible for designing, deploying, and managing learning strategies and solutions across multiple business areas in Manufacturing & Quality. As the scope and complexity of learning needs continue to grow, there is a need for dedicated administrative support to ensure operational efficiency, data accuracy, and timely execution of day-to-day learning tasks, to relieve capacity for L&D Strategist to focus on higher priority initiatives and remain strategy focused. This RFP aims to secure two contractors who will be embedded within the L&D team and aligned to specific business area portfolios.

This engagement requires two (2) full-time administrative contractors assigned to the following business area portfolios:

Position 1: L&D Admin supporting central Manufacturing business areas

This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Manufacturing-aligned business areas:

• Health, Safety & Environment (HSE)
• Engineering (Eng)
• Technical Services & Manufacturing Science (TSMS)
• Global Supply Chain (GSC)

Position 2: L&D Admin supporting central Quality business areas

This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Quality-aligned business areas:

• Global Quality Compliance (GQC)
• Analytical Quality Control Operations (AQCO)
• Global Quality Supply Chain & Analytics (GQSCA)
• Veeva Quality Docs system release support

Minimum 2 years of experience in learning administration, supporting multiple business areas / functions.

Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar); strong skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)

• Experience working in SuccessFactors required

Strong written and verbal communication skills; ability to liaison effectively between internal stakeholders and external partners

Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines simultaneously

Preferred: Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements

Bachelor’s degree or equivalent work experience in a relevant field

Responsibilities:

Both contractors will share the following core responsibilities across their respective business area portfolios:

Learning Plan Management

• Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists
• Assign and manage curricula, courses, and learning activities for applicable populations
• Monitor Learning Plan completion and compliance, escalating issues as appropriate
• Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans

Day-to-Day (D2D) Tasks

• Process routine LMS transactions including enrollments, completions, waivers, and extensions
• Respond to learner and manager inquiries related to training records and assignments
• Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists
• Maintain organized documentation and records of all administrative actions taken
• Support the scheduling and logistics coordination for instructor-led training sessions as needed

Administrative Tasks

• Manage and organize shared team files, folders, and resources within collaboration platforms
• Assist in the creation, formatting, and distribution of communication materials related to learning programs
• Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms
• Support centralized administrative tasks/efforts that would be applicable across all central function business areas

Conduent Liaison

• Serve as the primary point of contact between Conduent (the external administrative learning services provider) and the internal Learning Strategists
• Coordinate service requests, issue escalations, and follow-up actions with Conduent to ensure timely resolution
• Track open tickets, SLAs, and deliverables from Conduent, providing regular status updates to the L&D team
  
  

  Start Time:	8:00 AM
  End Time:	5:00 PM