Store Maintenance – Manager
The Manager of Store Maintenance is responsible for strategically managing Preventive Maintenance and Repairs for all assigned brand locations in a consistent, cost-effective manner in accordance with Client standards. As the main point of contact for mechanical systems, the Manager of Store Maintenance provides the primary source of support for the Stores, Field Leadership, and Brand Partners for all related maintenance needs.
MAJOR DUTIES AND RESPONSIBILITIES
• Continually look for opportunities to optimize vendor responsiveness, reduce repair/replacement time and overall costs
• Follow-up with vendors to ensure that service level expectations are being met
• Evaluate vendor performance and provide feedback using Key Performance Indicators
• Provide feedback to vendors on a regular basis (conduct annual KPI Review)
• Perform periodic site inspections of stores to check overall condition and ensure quality of maintenance service
• Provide after-hours follow-up on emergency and high priority repairs
• Actively manage issues that have been escalated, communicating with Store Maintenance Leadership and Brand partners as appropriate
• Provide input in the development of annual Maintenance Budgets (expense and capital)
• Track and review budget performance with Director, Store Maintenance and Finance teams on regular basis, provide accurate forecasting and data for accruals
• Build business cases for cost justifications and appropriate internal approval requests to ensure timely repairs
• Evaluate, approve quotes/proposals and invoices within $5,000 approval limit
• Actively participate with network of retail maintenance professionals to benchmark best practices and to keep up-to-date on technical developments and trends
BASIC QUALIFICATIONS
• Associate or bachelor’s degree preferred
• 5+ years in Store Maintenance/Facilities
• Strong technical knowledge of mechanical systems and controls, and general facilities repairs/maintenance
• Detailed, organized, and strong communication skills
• Comfortable to work in a flexible environment
PREFERRED QUALIFICATIONS
• Excellent business decision making skills
• Strong organizational, interpersonal and people management skills
• Detail oriented with the ability to multi-task large volumes of work
• Working knowledge of Work Order Management systems and reports, Service Channel prior experience is a plus
• PC-based computer skills – MS Outlook, Excel, Word, PowerPoint
