Requirements:
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.
Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Start Time/ End Time : 8:00 AM – 05:00 PM
Knowledge and Experience
Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
