Indianapolis, IN 46221 US
Minimum Experience/Personal Skill Requirements:• At least 2+ years’ experience working on account management/ customer liaison and working on projects supporting a regulated industry (e.g., pharma)• Demonstrated verbal and written communication skills• Proven planning and organizational skills
Additional Preferences:• Experience in Marketing Operations, supporting Marketing Operations or a comparable role• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or comparable role• Certification in Project Management• Product Launch experience• Experience with project management techniques and software (e.g. Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)• Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)• Proven ability to manage multiple projects at a time• Able to influence, collaborate and work effectively on a team• Demonstrated enthusiasm and the ability to work under pressure to meet deadlines• Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement.
Education Requirements:• Bachelor’s degree
The purpose of the Promotions Manager role is to partner with global brands, internal partners and affiliate agencies to ensure the brand’s tactical plan for modules and tactic creation is executed with quality, speed, value and compliance throughout the Customer Information Materials Lifecycle. The Promotions Manager is expected to be a creative problem solver who supports achievement of the brand’s goals while always seeking ways to apply the process in a more effective manner. The Promotions Manager oversees a portfolio of assigned work for their respective brands and ensures execution against defined project plans and the overall promotional material approval process for their tactics. They work to positively build and maintain team health while removing barriers and providing clear, accurate internal quality process guidance to the brands.
Client ICE team embarks on an exciting journey, where we develop tactics through modular content. Hence, this role would require becoming a strong partner with Marketers, SALs, Writers and Editors to not only create tactics but modules creation in the AEM platform for Global brands. This will also require them to be proficient with the use of Wrike for project management. The tactics and modules will be created using the Agile methodology as well as traditional waterfall approach hence the Promotions Manager should be efficient in stakeholder management, communication, overall owner of Wrike to effectively communicate the timelines to marketers and internal team
• Know Client, our customers, internal and external business partners, and our specialty.
o Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems and methods.
o Show understanding of your internal and/or external business partners’ people, processes and technology (e.g., CIQ, VVPM, Wrike, Scope Deliver)
o Model understanding of Client’s products, the therapeutic areas they serve, maturity of molecules, etc.
o Exhibit understanding of the healthcare environment, the pharmaceutical industry, our marketplace and the drug development process.
o Demonstrate understanding of how to influence/manage operating expenses and how they impact our department’s contribution to Client.
o Possess understanding of Client’s compliance standards and quality requirements (e.g., CIQ, MLR processes, key content approval, FDA, etc.).
o Model understanding of existing tools, how they are designed, who uses them, etc.
o Display sufficient understanding of IT language, systems and processes.
o Demonstrate working knowledge of Medical, Legal and Regulatory “areas of concern” for their brands/indications.
o Understand tactic types, associated requirements, and model strong knowledge of tactic lifecycle.
o Have a thorough understating of Client's Quality processes and must be capable of understanding and applying these processes and requirements when executing their role
o Make patients’ lives better, embrace Team Client, invite and adopt change, and advocate for the organization while getting work done compliantly.
• Key interface for the development marketing work
o Define, oversee, and maintain a master timeline for all tactics within the portfolio in partnership internal and external agency, brand, and reviewer partners
o Track and communicate the progress of initiatives to internal stakeholders
o Ensure the timely and successful delivery of solutions according to marketing needs and objectives
o Proactively identify and resolve issues before they impact the business
o Partner with internal creative services teams to deliver tactics
o Consolidate and deliver feedback between internal partners
o Assist with issue escalations as needed
o Delivering on day-to-day responsibilities and leading innovation with excellence by listening, assessing, recommending and executing
• Advocate for each brand’s unique character, and quality and readiness
o Attend brand strategy and internal production services meetings
o Build and maintain strong, long-lasting relationships with brand teams
o Represent the brand team’s perspective to team members
o Communicates project needs and scope through our internal studio.
o Challenge strategies not aligned to brand positioning
o Collaborate with leaders and team members to ensure marketing needs are represented
o Exhibit willingness and ability to respond to the needs of customers and business partners and bring the Customer Experience Principles to life
• Ensure quality, speed, value and compliance throughout the Customer Information Materials Lifecycle
o Act as initial point of contact for questions about marketing materials lifecycle for all internal and external partners
o Identify ways to continuously improve processes
o Partner with Sr. Account Lead to develop and execute on Brands operational strategic plan
• Remove barriers and provide clear, accurate internal quality process guidance to the brands
o Manage overall PCA workflow
o Facilitate project initiation meetings
o Manage PCA online reviews, live reviews, consults, claims reviews and tactic escalation meetings
o Support claim approval process
o Oversee/manage label-change planning, enables that impacted tactics and claims are identified and updated in a timely manner
o Maintain “Data on File” per Quality process
o Partner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in future
o Implement internal quality process Change Control Requests using quality management system (e.g., Trackwise)