Job Description: Seeking candidates whose experience and resume reflect Managing day-to-day activities of a 3-person operation providing copy production, mail, supply management, reception back-up and hospitality services. There is no extensive lifting, standing or walking. No lifting beyond the 50 lbs., assistance is available. Seeking someone that has flexibility, adaptability and multi-tasking comes naturally. Direct customer contact with multiple personalities and temperaments, someone with food, retail or hospitality industry experience would fit in easily, opportunity to become permanent.Dress code: Business casual. Non-management personnel wear a co-branded shirt (provided) and khakis.

Responsibilities:

Client HR Job Description: Accountable for daily operations of small to medium site and manages small team. Manages contractedservices including, but not limited to: Copy services, Courier Services, Managed Print services,Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development andconducts performance management activities & employee counseling with support from assignedleadership. Responsible to manage daily operations of a small-medium size site while managing a smallteam of direct reports• Prioritizes multiple and competing priorities. Communicates team vision and priorities whilecreating a helpful and positive work culture to maximize retention.• Demonstrates working knowledge of Client products and offerings by efficiently using existingproducts/processes or provides alternatives to opportunities and situations.

• Manages total production labor percentages by achieving percentage of production worker laborand quality control labor established by the company.• Improves quality of operations while consistently applying effective implementation andmanagement of Client Service Excellence tools.• Ensuring achievement of Service Level Agreements, the Site Manager is responsible forworking with the customer to improve business processes, with support of AOM/ESM or NOM.• Creates and maintains a customer-focused environment with regular end-user feedback andcustomer satisfaction surveys, focusing on business retention, customer service• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit andDeadline standards and compliance, utilizing tools and best practices.• Ensures that location is properly staffed by matching employee skills and equipment withproduction demands.• Motivates employees and recognizes their accomplishments in a timely manner leveraging theClient Recognizes programs.• Clearly communicates job expectations/consequences of direct reports by training, crosstraining,coaching, counseling, directing, evaluating the work of subordinates to increase theirwork output and work quality.• Identify training and performance planning targets through the development of assigned staffthrough Individual Development Plan Management• Responsible for evaluating team member performance and providing career development andtraining opportunities • Maintains formal contact with the customer on a daily basis• Must possess an in-depth understanding of the client’s requirements, with support of AOM/ESMor NOM.• Identify gaps/scope creep in service delivery and adjust process documentation to work withinthe client or Client framework while ensuring financial responsibilities are met• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting andcommunicating with sales department.• Is responsible for creating/supporting site required reporting, customer presentations andbusiness reviews to ensure alignment with contractual requirements and value add reporting,with support of AOM/ESM or NOM.• Performs other duties as assigned.  

Typically Requires:• High school or GED is required.• 3-5 years of work experience in a related field (B2B and/or technical).• Previous 2 years of managerial work experience strongly preferred.• Previous 3-5 years Customer facing work experience required.• Demonstrated high level knowledge and understanding of technology.• Off 360 proficient user 

KNOWLEDGE, SKILLS AND ABILITIES• Strategical thought processor of issues• Ability to present to a medium sized group• Complex Problem-Solving Skills• Professional Customer Service skills• Professional Technical aptitude• Professional Written and Verbal Communication skills 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperatureand noise level.• Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction– prepare, provide and convey diversified information.• Some physical effort is required which may involve long periods of standing, walking, bending, reaching,stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/handcoordination.