Qualifications:
Must-haves:
* Proven experience in a technology support role
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
* Excellent interpersonal skills especially communication and presentation skills
* Promotes and supports standardization and continuous improvement
* Ability to work independently and make decisions where necessary
* Familiarity with all components of Office 365
* In-Tune, ServiceNow Platforms Experience/Exposure
* OT Environment Exposure / Manufacturing Plant – Chemical Plant experience
Plusses
* A+ Certification or equivalent highly preferred
* Experience supporting a manufacturing plant
* Familiarity with ITIL and HDI Incident Management Best Practices
* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
* Understanding of Network Standards, Protocols, and Security Policies
* BitLocker Encryption experience
Responsibilities:
Day-to-Day
A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:
* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
* Escalates incidents to the appropriate IT operations resources in accordance with established procedure
* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Start Time: | 8:00 AM |
End Time: | 5:00 PM |
Please take a moment to verify your personal information and resume are up-to-date before you apply.