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Specialist - IT Service Desk

Bishop, TX 78343

Posted: 11/04/24 Employment Type: 12 Months Industry: Other Job Number: 1586

Job Description

Qualifications:

Must-haves:

* Proven experience in a technology support role

* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers

* Excellent interpersonal skills especially communication and presentation skills

* Promotes and supports standardization and continuous improvement

* Ability to work independently and make decisions where necessary

* Familiarity with all components of Office 365

* In-Tune, ServiceNow Platforms Experience/Exposure

* OT Environment Exposure / Manufacturing Plant – Chemical Plant experience

 

Plusses

* A+ Certification or equivalent highly preferred

* Experience supporting a manufacturing plant

* Familiarity with ITIL and HDI Incident Management Best Practices

* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security

* Understanding of Network Standards, Protocols, and Security Policies

* BitLocker Encryption experience

Responsibilities:

Day-to-Day

A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:

* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service

* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures

* Escalates incidents to the appropriate IT operations resources in accordance with established procedure

* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes

* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures

* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Start Time:

8:00 AM

End Time:

5:00 PM

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About Bishop, TX

Ready to embark on a new career adventure? Look no further than the charming Bishop, Texas, a hidden gem brimming with opportunities for growth and success! Nestled in Nueces County, this vibrant city offers job seekers a wonderful blend of small-town charm and big-city amenities. From exploring the beautiful Hazel Bazemore Park to enjoying some authentic Tex-Mex cuisine at local favorites like El Tapatio, Bishop has something for everyone. Swing by the nearby Corpus Christi Museum of Science and History or catch a game at Whataburger Field while overlooking the Corpus Christi Bay. Join us in discovering all that Bishop, Texas has to offer – your dream job could be just around the corner!