What You'll Do

• Customer Service – Provide customer service including heavy phone and e-mail support to schedule projects in an extremely fast-paced environment. Guiding customers quickly to helpful and profitable solutions. Working in person with clients. Consistently furthering the brand & business through each interaction. Always asking questions and listening to customer feedback.
• Estimation – Estimating projects both large and small. Establishing and evolving product pricing.

• File Prep & Review – Interpreting and processing digital files for sign production on a daily basis. Breaking down each element for production. Reviewing print proofs and make necessary adjustments to ensure print quality and accuracy. Ensuring designs adhere to print specifications, including color profiles, resolution, and bleed requirements.

• Production/Fabrication – Involved in all aspects of sign & graphics production including digital printing, vinyl work, routing, and overall sign fabrication.

Qualifications

 Print Production Support:

• Large Formant Printing & Color – Experience in a large format graphics department working with ONYX & Versaworks RIPs, Adobe Acrobat, Color ICC Profiling, color matching, and Sai EnRoute.
• File Prep – Experience preparing final artwork files for printing, including file setup, color management, pre-flight checks, and knowledge of the below:
  • Experience working with industry-standard files such as JPEG, PNG, TIFF, PSD, EPS, AI, INDD, PDF, SVG, RAW, raster & vector work.
  • Familiarity with font formats & typesetting.

Fabrication and Installation Support:

• Sign Assembly – Experience assembling signs, including weeding, cutting, trimming, and using power tools to produce high-quality finished products.
• Material Handling – Proficiency in handling and working with a variety of materials such as vinyl, acrylic, metal, wood, and foam board. Understanding material properties and best practices for cutting, adhering, and finishing each type.
• Dimensional Lettering and Graphics – Skilled in creating and installing dimensional lettering and graphics, ensuring precise alignment and secure mounting.
• Routing and Cutting – Experience with CNC routing and laser cutting for creating intricate and custom sign designs. Ability to set up and operate equipment, including software programming and material setup.
• Finishing and Installation – Proficient in applying finishing touches such as laminating, mounting, and framing. Experience with sign or display installation, both indoor and outdoor, ensuring stability and durability.

 Customer Service:

• Consult with clients to understand the scope of their project including:
  • Being able to recognize the material requested and being able to suggest alternatives.
  • Understanding the physical size of products and quantities.
  • Understanding methods of fabrication.
  • Recognizing the feasibility of completing the project within the timeline.
  • Incorporate client feedback and revisions to refine designs and achieve desired outcomes.

Additional Requirements:

• High School Diploma
• 3+ years of relevant experience
• Ability to lift 50 pounds

 Desired Characteristics:

• Knowledge of maintenance and troubleshooting of large format printers and ink.
• Ability to operate all equipment in the shop including large format printers, CNC router, vinyl cutter/plotter, laminator, etc.
• Preferably experience working in a sign shop in New York and knowledge of the vendors in the area.
• Excellent communication skills, with the ability to effectively collaborate with clients, team members, and print vendors.
• Creative flair, attention to detail, and a passion for delivering high-quality design solutions.
• Ability to work independently and as part of a team, with a proactive and problem-solving mindset.