General Overview: At an entry level, provides support for software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance and updating. Provides technical assistance and training on applications as needed to users and IT staff. Creates documentation for application support. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues. - Administers software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance, updating, documentation and data archiving. - Works with QA/QC team to test, review and document installation, operation and troubleshooting procedures. - Assists in the design and implements backup, recovery, disaster recovery and monitoring plan for software applications. - Provides technical assistance, customer service and problem resolution for applications supported. - Develops and runs queries and other reporting for users. - Adds/removes users from the application and/or sets up the application to utilize Client single sign on. - Pursues new technologies, knowledge, training and problem resolutions.  Researches, tests and develops these technologies. - Acts as member of software application project teams under the direction of senior or supervisory level staff.  May provide documentation for projects. - Implements system enhancements.  Assists in developing recommendations for application purchases and upgrades. - May perform administration of application servers, including backup, recovery, disaster recovery, monitoring, tuning and documentation to ensure systems are available for customers. - Understands and incorporates applicable functional area, field and operational aspects into administration activities. - Adheres to NERC CIP (Critical Infrastructure Protection) Standards, NIST (National Institute of standards and Technology), ISA (Instrumentation, Systems, and Automation Society), and IEEE (Institute of Electrical and Electronics Engineers) as applicable to application supported. This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management. Minimum Qualifications: Four or more years of experience in providing troubleshooting, configuration, administration and support for software applications.

A degree(s) in computer science, information technology or relevant field may be substituted per Client guidelines for certain years of experience Knowledge, Skills and Abilities: Knowledge of applications supported Knowledge of computers, network components, operating systems and software applications as related to applications supported Skill in providing customer service Skill in verbal and written communication Skill in troubleshooting Skill in articulating complex, technical information to both technical and nontechnical audiences Skill in meeting deadlines Skill in providing training and mentoring to less experienced staff Intermediate skill level in applications supported Ability to work in a team environment Ability to balance and manage competing high priority work demands

Work Environment: Work hours for incumbents other than location listed below are spent in an office environment Work hours of incumbents at FPP Facilities are primarily spent in an office environment Some work hours of incumbents at FPP Facilities are spent in a control room/plant floor environment Work involves weekends, holidays and nonstandard hours for application support and after hours application deployment Physical Demands: Work involves constant finger/hand manipulation in using a keyboard and mouse Work of incumbents at FPP involves lifting up to 30 pounds less than 20% of the time

Work Days (i.e. Monday-Friday)

Monday-Friday

Work Hours (i.e. 8:00 AM - 5:00 PM)

8:00 AM - 5:00 PM

TECHNICAL SKILLS

Must Have

• administration and support for software applications. A degree(s) in computer science
• configuration
• Four or more years of experience in providing troubleshooting
• information technology or relevant field may be substituted per Client guidelines for certain years of experience
• ServiceNow CIM
• ServiceNow Discovery
• ServiceNow Service Mapping

Monday-Friday

Work Hours (i.e. 8:00 AM - 5:00 PM)

8:00 AM - 5:00 PM

Describe additional details about the job that would be helpful for recruiters in finding the ideal candidate:

General Overview: At an entry level, performs drafting. This position develops competence by performing structured work assignments and receives instruction, guidance, and direction from team lead, supervisor, manager and/or more experienced colleagues. This position focuses on either drafting or engineering support duties.

These duties are a combination of the following: - Performs field observations and gathers engineering information by traveling with a team to various locations (substations, power plants, water systems, etc.) as necessary. - Prepares and updates as-built drawings based on field edits. - Reads and interprets engineering drawings, construction drawings and other technical information. - Manipulates point cloud data (ReCap Pro, LiDAR, Terrestrial scans, SUE scans, etc.) to verify 2D and 3D drawings. - Using computer-aided design software and equipment, prepares detailed engineering drawings, maps and graphs from provided materials such as previous drawings, layouts, detailed sketches and standard references. - Clearly indicates revisions, files drawings and drawing update documentation according to standard procedures. - Assists in drafting solicitation documents using established procedures, formats, and templates to support procurement and contract activities. - Assists with field and/or office research related to field measurements, historical engineering drawings, equipment databases, microfilm, inventory, electronic document management system (EDMS) records and other technical records to design equipment and layouts, as well as to produce equipment ratings and facility statistics. Field research may involve various physical activities. - Performs data entry in the departmental engineering database. - Operates equipment, such as plotters, printers, copiers and scanners. The general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

Minimum Qualifications: One or more years of experience interpreting technical drawings/documents and performing technical analysis or drafting using computer-aided design software. A degree in computer-aided design or relevant field may be substituted per Client guidelines for certain years of experience. Driver’s license for traveling to various locations (substations, power plants, water systems, etc.) Knowledge, Skills and Abilities: - Knowledge of computer-aided drafting principles, standards and techniques. - Knowledge of electronic document management systems (EDMS) - Knowledge of work management systems. - Basic skill in computer-aided drafting. - Basic skill in reading and interpreting diagrams and prints. - Basic skill level in office productivity applications (such as email, word processing, spreadsheets, etc.). - Skill in reading and interpreting technical information. - Skill in analyzing and solving problems. - Skill in verbal and written communication. - Skill in operating plotters, printers, copiers and scanners. - Ability to perform accurate data entry. - Ability to work in a team environment.

Work Environment: - Work hours are spent in an office, industrial, electrical substation and/or plant environment. - Work involves exposure to noise. - Work involves exposure to various and sometimes extreme weather conditions. Physical Demands: - Work involves frequent finger/hand manipulation in using a keyboard and mouse. - Work involves climbing, crawling, crouching or other non-sitting positions in performing field duties less than 20% of the time. - Work involves standing and/or walking in performing field duties less than 30% of the time.

Job Hire Type

Contractor Recruited

JOB DESCRIPTION

General Overview: At an entry level, performs drafting. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues. This position focuses on either drafting or engineering support duties, or performs a combination of the following duties. - Performs field observations. - Prepares and updates as-built drawings based on field edits. - Reads and interprets engineering drawings, construction drawings and other technical information. - Using computer-aided design software and equipment, prepares detailed engineering drawings, maps and graphs from provided materials such as previous drawings, layouts, detailed sketches and standard references. Clearly indicates revisions. Files drawings and drawing update documentation according to standard procedures.- Assists in drafting solicitation documents using established procedures, formats and templates to support procurement and contract activities.- Assists with field and/or office research related to field measurements, historical engineering drawings, equipment databases, microfilm, inventory, electronic document management system (EDMS) records and other technical records to design equipment and layouts, as well as to produce equipment ratings and facility statistics. Field research may involve various physical activities.- Prepares basic specifications, materials and fixed capital unit (FCU) lists.- Assists in setting up work orders and requisition entries. - Performs data entry in the departmental engineering database.- Prepares basic reports related to projects, work plans, equipment, assets and budgets. Assists with preparing more complex reports. · Operates equipment, such as plotters, printers, copiers and scanners.- Gathers engineering information by traveling independently to various locations (substations, power plants, water systems, etc.) as necessary. his general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.  Minimum Qualifications: One or more years of experience interpreting technical drawings/documents and performing technical analysis or drafting using computer-aided design software. A degree in computer-aided design or relevant field may be substituted per Client guidelines for certain years of experience. Driver’s license if traveling independently to various locations (substations, power plants, water systems, etc.)

Knowledge, Skills and Abilities:  · Knowledge of engineering principles · Knowledge of computer-aided drafting principles, standards and techniques · Knowledge of electronic document management systems (EDMS) · Knowledge of work management systems· Basic skill in computer-aided drafting · Basic skill in reading and interpreting diagrams and prints · Basic skill level in office productivity applications (such as email, word processing, spreadsheets, etc.) · Skill in reading and interpreting technical information · Skill in the use of test equipment and/or other specialized tools· Skill in analyzing and solving problems· Skill in verbal and written communication · Skill in operating plotters, printers, copiers and scanners · Ability to perform accurate data entry · Ability to work in a team environment Work Environment:· Work hours are spent in an office, industrial, electrical substation and/or plant environment · Work involves exposure to noise · Work involves exposure to various and sometimes extreme weather conditions Physical Demands:· Work involves frequent finger/hand manipulation in using a keyboard and mouse · Work involves climbing, crawling, crouching or other non-sitting positions in performing field duties less than 20% of the time · Work involves standing and/or walking in performing field duties less than 20% of the time